Frequently Asked Questions
Awesome question! Your initial assessment is a 45-minute session that consists of the consultation plus therapy.
Depending on the session that you are scheduled for, the duration can vary.
Initial Assessments are 45 minutes
That’s a great question! Depending on your insurance provider, you might need to obtain a doctor’s referral in order to be covered by your insurance. We highly encourage you to reach out to your provider to find out if you would need one.
We do have a cancellation policy that would require you to do so at least 24 hours in advance. If you are unable to do so, we would need to charge you the late cancellation/reschedule fee which is the cost of the session that you are scheduled for.
At this point in time we are accepting payment using credit card or debit visa/mastercard.
Yes! We provide direct billing for 29 of the most commonly used insurance companies. For those providers not on our list, we provide an invoice post-session to our clients in order for them to submit their claims.
Get in touch with us or click here to see if your provider is included in our list of those we can bill with directly.
Several of our services are covered by most insurance plans including: registered massage therapy, physiotherapy, and chiropractor. Some providers may also include osteopathy and athletic therapy. Make sure to review your insurance plan or reach out to your provider to familiarize yourself with your coverage so we can assist you.